FAQs
Clear answers about online boiler packages, deposits, photo uploads, installation day, warranty and aftercare — written for real customers.
Pricing & Packages
We confirm the final model, scope and installed price after reviewing your property.
When is my installed price confirmed?
The model, installation scope and total price are confirmed after we review your property details and photos. Any extra work is quoted before agreement.
What’s included in the price?
Your package includes the boiler, standard install materials, commissioning, and paperwork. Many installs also include common upgrades (filter/flush options)
depending on the package selected. Check the package summary during checkout.
Can I choose different boiler brands?
Yes — packages are built around trusted brands. If you don’t see the model you want, contact us and we can add it.
Deposit & Payments
Send your enquiry first; we confirm the quote, date and payment terms in writing.
Do I pay a deposit with my online enquiry?
No payment is taken with the online enquiry. We review the property and confirm any deposit and cancellation terms in writing before asking you to pay.
When do I pay the remaining balance?
The due date for any remaining balance is confirmed in your written installation agreement before payment.
Where can I read the deposit refund terms?
We provide the applicable cancellation and refund terms in writing before asking you to pay any deposit.
Can I apply for finance through this online quote?
This online journey gives an indicative cash quote and does not make a finance offer. Ask FlameTec for any available written lender terms and eligibility details before an application.
Photo Upload & Checks
A quick photo check replaces a time-wasting home survey.
What photos do you need?
Boiler location, flue area, pipework, gas meter (where accessible), condensate position, and a couple of wide shots for access.
The upload page shows exactly what to send.
Do you still need to visit first?
In most cases, no. Photos and a quick phone call are enough. If your setup is unusual, we’ll tell you and arrange the right next step.
What happens after I upload?
We review your images, confirm scope, and ensure everything is safe and compliant. If we spot anything that affects the job, we’ll message you before install day.
Installation Day
Fast, tidy installs with clear handover.
How long will the install take?
A straightforward like-for-like swap is usually 1 day. Relocations and system changes can take 1–2+ days.
Will you protect my home?
Yes. We use dust sheets and take care with floors, surfaces, and work areas. The aim is a tidy finish with minimal disruption.
What paperwork will I get?
You’ll receive the relevant commissioning documentation and safety paperwork for the work completed.
Warranty & Servicing
The big online installers all stress annual servicing — same here.
Do I need to service the boiler every year?
Yes — annual servicing is recommended and is usually required to keep manufacturer warranties valid.
Do you register the warranty?
Where applicable, we register the warranty with the manufacturer and provide the details at handover.
What if something goes wrong after install?
Contact us right away. We’ll advise next steps and support you through the correct process (manufacturer warranty, parts, or install-related checks).
Areas & Eligibility
We take enquiries near Coatbridge and check the full postcode, travel and engineer diary before offering an appointment.
Do you cover my area?
Check the service-area guide or send your full postcode. We confirm travel and engineer availability before offering an appointment.
What if I’m in a flat / new build / awkward access?
That’s fine — just upload clear photos and include notes about parking, entry systems, loft access, or stair carry distance.
Do you install LPG or oil boilers?
This site is primarily for standard domestic gas boiler packages. If you need LPG or oil, contact us and we’ll advise.
Still got a question?
If you can’t find the answer here, message us and we’ll sort it quickly.