- Annual Gas Safety Certificate / CP12 on every landlord package.
- Annual boiler service and preventative heating checks on service-led packages only.
- Priority booking support for the annual visit.
- Priority callout access, repair labour, and parts support only where the selected package expressly includes them.
- Parts cover only up to the stated annual limit for the selected plan, per property, per 12-month period, subject to exclusions.
FlameTec Boilers
FlameCare Landlord terms
Clear rules for a controlled landlord plan.
These terms apply to FlameCare Landlord Core, FlameCare Landlord Plus, and FlameCare Landlord Premier. They are written to keep the cover commercially workable, clear to the customer, and fair to both sides.
12-month minimum term
Fair use and labour limits
Annual parts cap per property
Failed access and utilities rules
What this membership is for
FlameCare Landlord is designed for landlords, letting agents, property managers, and portfolio owners who want a clearer ladder between basic annual compliance and fuller service-led heating support.
- Not open-ended repair insurance.
- Not a way to immediately transfer known major defects into a low monthly plan.
- Not cover for full-day remedial works, upgrades, redesigns, or major replacement items.
- Not a substitute for landlord or agent responsibility to arrange access, utilities, and safe working conditions.
CP12, annual service, and property access rules
Landlord Core is built around the annual CP12. Landlord Plus and Landlord Premier include the annual boiler service and preventative checks, and where practical FlameTec will aim to complete the boiler service and CP12 in one managed visit. This depends on the system, the condition found at the property, and safe access to complete the work properly.
- The landlord, agent, or property manager must arrange reasonable access for the annual visit and any covered follow-up work.
- The landlord or agent remains responsible for tenant coordination unless FlameTec has agreed a separate managed access arrangement.
- Missed appointments, failed access, or repeated no-access events can delay completion of compliance work and may lead to a reasonable wasted visit charge.
- The property must have usable gas, electricity, and water where required for the booked work.
- If a prepayment meter has no credit, the gas or electricity supply is unavailable, or the appliance cannot be tested properly, the visit may be recorded as failed or incomplete.
- If the job cannot proceed because utilities are unavailable, a return visit can be chargeable and FlameTec is not responsible for missed compliance dates caused by lack of supply or access.
Callouts, labour, and reasonable use of the plan
FlameCare Landlord is priced on the basis that most properties need sensible ongoing support, not excessive or unreasonable use. Fair use protects the monthly model without stopping legitimate help where it is needed.
- Included callouts apply only where the selected package includes callout support and only for genuine covered heating and hot water faults.
- Repeated attendances for the same unresolved underlying issue may be reviewed and may require a separate quote where the work is no longer a routine repair.
- Non-emergency or convenience-based requests are not treated as emergency priority callouts.
- Abusive, excessive, dishonest, or unreasonable use may lead to review, suspension, or cancellation of cover.
- Included labour applies only where the selected package includes repair labour and only to covered repairs within the scope of the selected membership.
- Included labour does not cover full-day system reworks, major upgrades, redesigns, extensive tracing, or large remedial works.
- Where the time required goes materially beyond normal repair scope, FlameTec may quote separately for the excess work.
Parts caps, major exclusions, and pre-existing faults
Parts cover is never open-ended. Parts are only included where they relate to an eligible covered repair and remain within the annual cap for the selected property and membership year.
| Plan | Standard parts position | Commercial note |
|---|---|---|
| Landlord Core | No included parts support | Compliance-first entry package centred on the annual CP12 |
| Landlord Plus | Up to £250 per property per 12-month period | Main recommended landlord package |
| Landlord Premier | Up to £250 per property per 12-month period | Broader compliance package, not unlimited parts cover |
- Only covered parts relevant to an eligible repair are included.
- If the repair cost exceeds the annual cap, the balance becomes chargeable.
- Over-cap repairs will be quoted for approval before chargeable work goes ahead where practical.
- Enhanced parts support, where sold separately, only changes the annual cap on eligible packages. It does not remove exclusions.
- Heat exchangers, PCB boards, cylinders, tanks, radiators, decorative parts, and full boiler replacement.
- Major pipework alterations, system redesign, upgrades, and remedial works beyond normal repair scope.
- Obsolete parts, specialist parts, special-order items, and manufacturer-only warranty items.
- Known, visible, recurring, or pre-existing faults may be excluded until repaired.
- Unsafe or condemned appliances may be excluded immediately.
- No cover applies for damage caused by sludge, scale, misuse, frozen condensate due to lack of reasonable care, tenant abuse, vandalism, or third-party interference.
- If instructions given to prevent further damage are ignored, related damage can be excluded.
12-month minimum term, arrears, and cover pause rules
- All landlord memberships have a minimum 12-month term.
- After the initial 12 months, the membership can continue monthly or renew on the basis offered at that time.
- If the CP12, annual service, or other compliance work has already been carried out early in the term, early cancellation does not remove the landlord's obligation to pay the remaining minimum-term balance or repay the value of discounted work already provided.
- If a payment fails, FlameTec may notify the customer or agent and allow a short grace period.
- If the account remains unpaid, cover can pause until the account is brought up to date.
- While paused or in arrears, included labour, parts, and callout benefits do not apply.
- Any chargeable work attended during arrears remains payable.
- Repeated arrears can lead to cancellation or refusal to continue cover.
Reasonable cost recovery where the plan is wasted or broken
FlameTec uses cost-recovery charges, not punitive penalties. Charges are intended to recover genuine lost time, booked engineer capacity, or work that falls outside the membership.
| Situation | How it is treated |
|---|---|
| Failed access / nobody in | A reasonable wasted visit charge may apply, typically from £35 for a standard missed appointment, with higher recovery where a larger timed slot or specialist attendance was reserved. |
| No gas, electricity, water, or no prepay credit available | The visit may be logged as incomplete or failed, a return visit may be chargeable, and any missed compliance timing caused by unavailable utilities sits with the landlord or agent. |
| Repeated failed access | FlameTec may charge for further attendances in advance or require a different booking arrangement before re-attending. |
| Out-of-scope or non-covered work | Quoted separately at the normal applicable rate. |
| Over-cap parts or excluded major items | Quoted for approval before chargeable work goes ahead where practical. |
Early cancellation, misuse, and behaviour rules
- Cancellation before the end of the minimum term may require payment of the remaining balance or repayment of discounted services already delivered.
- This includes situations where the annual visit was carried out early and the customer later tries to leave the plan before the minimum term is complete.
- FlameTec may refuse service, suspend benefits, or cancel the membership for abusive conduct, dishonest claims, deliberate misuse, or material non-disclosure.
- No cover applies for damage caused by vandalism, accidental damage, tenant abuse, or third-party works.
- Where the system is found to be unsafe, heavily neglected, or uneconomical to maintain within normal repair scope, FlameTec may restrict or end cover unless remedial work is approved and completed.