Prep checklist
How to Prepare for Your Visit
A few quick steps helps us work safely, finish faster, and avoid delays. If anything on this page isn’t possible, just let us know — we’ll work around it.
Before a Boiler Installation
- Clear access to the boiler location and along the route from the front door.
- Parking info: let us know restrictions, permits, or the best place to park.
- Pets secured and children kept away from the work area.
- Gas + water available and meter accessible.
- Boiler area cleared (cupboards emptied if the boiler is in a unit).
- Wi‑Fi available if your boiler/app requires commissioning online.
Before a Boiler Service / CP12
- Boiler accessible with the case and flue route visible where possible.
- Controls accessible (thermostat / programmer).
- Radiator access if we need to check system performance.
- Tell us about issues: pressure drops, noise, no hot water, leaks, etc.
- Engineer will call before arrival (times can vary slightly due to traffic or earlier jobs).
On the Day
- We’ll confirm arrival by phone. AM / PM slots are estimates — we’ll do our absolute best.
- Please keep the work area safe and clear while the engineer is on site.
- If we spot anything unusual (flue route, supply issues, upgrades needed), we’ll explain it before proceeding.
Need to change something?
- If your date no longer works, message us as soon as possible.
- Service, CP12, and repair visits are priced in full rather than split payments.
- For installs: deposit is refundable if the property is unsuitable after photo review.
Safety note: if asbestos is suspected, we cannot proceed until it’s confirmed safe by a qualified professional.