Choose the right visit from the start
Book an annual service, a landlord gas safety inspection, or a fault visit so the scope is clear before we arrive.
Service, CP12 & Repair Booking
Gas Safe engineer support
Gas Safe visits with the right checks and paperwork.
Homeowner and landlord suitable
Routine servicing, CP12 certification, and diagnosis-first repair visits.
Clear next-step booking
Choose the visit type, book online, and get a confirmed arrival window.
Book a boiler service, landlord CP12, or repair visit online.
Boiler service from £140
CP12 from £80
Repair visit from £120
Full-price booking
FlameCare
Want annual servicing and priority repair support wrapped into one plan?
FlameCare keeps annual maintenance in one monthly plan, with service included and clear upgrade options when the property needs more support.
Local engineers, priority support, and no surprise labour bills on covered repairs.
Clear monthly pricing across FlameCare Basic, Plus, and Pro.
Service included, boiler labour cover, radiator support, and internal pipework cover.
Higher parts allowance and faster priority response for customers who want fewer surprises.
Choose The Right Visit
Three booking options. Three different jobs.
Book the option that matches the job. Annual servicing, landlord CP12 certification, and fault diagnosis all have different scope and different pricing. If you want the deeper breakdown first, use the dedicated boiler servicing guide or go straight to the boiler repairs page.
Boiler service
- Best for: annual maintenance and keeping the boiler in good order.
- Not for: live faults, lockouts, leaks, or no hot water.
- What you get: planned maintenance checks and service record updates.
- Typical next step: yearly upkeep, then repairs only if something is found.
CP12 / Gas safety
- Best for: landlords, agents, and annual certificate compliance.
- Not for: assuming repair work is included automatically.
- What you get: safety inspection, documentation, and clean certification handling.
- Typical next step: certificate issued, with any remedial work quoted separately if needed.
Repair / fault visit
- Best for: no heat, no hot water, leaks, lockouts, and fault codes.
- Not for: treating a routine service like a fault appointment.
- What you get: diagnosis first, then a clear repair or replacement answer.
- Typical next step: repair quote, parts plan, or a move into replacement if that is cleaner.
Most chosen
Annual care
Boiler Service
Annual manufacturer-approved service to keep your boiler safe, efficient, and ready for the colder months.
- Boiler strip down, burner clean, and heat exchanger clean where required
- Full combustion analysis, flue checks, and gas rate testing
- Washers changed during the service, with gasket replacement covered if required
- Benchmark record completed and service history updated where applicable
£140Full visit price
Landlord essential
Compliance
CP12 / Gas Safety Certificate
Landlord gas safety inspection with the right checks, paperwork, and certification visit structure from the start.
- Gas safety inspection and certification visit
- Tightness testing and appliance safety recording
- Boiler CP12 visit with cooker add-on if needed
- Clear annual record for landlord compliance
£80Full visit price
Safety inspection and certification only. Repairs or remedial work are quoted separately if required.
Diagnosis first
Fault visit
Repair / Fault Visit
Fault diagnosis for no heating, no hot water, leaks, lockouts, fault codes, and other live boiler issues.
- Engineer-led fault finding and diagnosis
- Suitable when the problem is not yet confirmed
- Clear advice on parts, repair scope, or next steps
- Better fit than booking a routine annual service
£120Full visit price
Diagnosis is included in the visit. Parts and non-standard repair work are quoted after the fault is confirmed.
What Is Included
Know what is covered before you book.
The booking should tell you what is included on the visit and what would only be quoted if extra work is actually needed.
What a standard service or CP12 booking covers
- Booked engineer attendance in the selected time window.
- Safety-led checks relevant to the visit type.
- Boiler service procedures appropriate to an annual maintenance visit.
- Benchmark or paperwork updates where relevant to the booked service type.
- Landlord gas safety documentation for the CP12 visit.
- Clear explanation on site if anything outside normal scope is found.
What is not automatically included
- Replacement parts not normally considered standard service consumables.
- Major remedial work identified during a CP12 or service visit.
- Automatic fault repair during a CP12 inspection.
- Complex system upgrades, controls changes, or wider system correction work.
- Assumed repair labour beyond the booked fault visit where further work is required.
Who This Is For
Who each booking option is for
Homeowners, landlords, and anyone dealing with a live boiler fault should be able to pick the right option quickly.
Homeowners booking annual care
Ideal if you want to keep the boiler checked properly each year, reduce the risk of avoidable faults, and maintain a cleaner service history.
Landlords managing compliance
Designed for landlords who need a clean annual CP12 visit, straightforward paperwork, and a visit structure that works for rented properties.
Customers with a live fault
Right for lockouts, leaks, error codes, low pressure, or intermittent issues where the boiler needs diagnosis before anything else is promised.
Common Issues
When to book a repair visit instead of a routine service.
If the boiler is actively playing up, book diagnosis first. That avoids the wrong appointment and gets you a clearer answer on site.
Common signs you should book a repair / fault visit
If the boiler is actively misbehaving, book a repair visit rather than trying to force the issue into a service appointment.
No heating or no hot water
Fault codes or repeated lockouts
Pressure dropping regularly
Leaks, unusual noise, or kettling
Pilot or ignition problems
Boiler cycling strangely or cutting out
What to expect from a repair visit
The first goal is diagnosis. If the fix is simple and within the booked visit scope, we explain that on site. If it needs parts or more labour, we quote that separately.
That is a fairer way to handle repair work than guessing before the fault is confirmed.
CP12 Clarity
What it does cover
Safety inspection, appliance-related checks, testing and documented gas safety certification for the booked visit.
What it does not promise
Automatic fault repair, replacement parts, or wider corrective works without separate agreement.
A CP12 is a gas safety inspection and certificate. It is not automatic repair work.
A CP12 covers the inspection and certificate. If a fault or unsafe condition is found, any remedial work is quoted separately.
FAQs
Questions customers actually ask before they book.
What is the difference between a boiler service and a repair visit?
A boiler service is an annual maintenance visit designed to check the appliance, carry out routine service procedures, and help spot smaller problems early. A repair visit is for an active fault such as no heating, no hot water, error codes, leaks, or pressure loss, where the first job is diagnosis.
Does a CP12 include repairs if something is wrong?
No. A CP12 is a gas safety inspection and certification visit. If faults or remedial work are identified, we explain that clearly and quote separately where required.
Will a service fix a fault automatically?
Not necessarily. If there is a known live fault, book a repair visit. A routine service is not the same thing as a diagnosis-first breakdown appointment.
Who is this page suitable for?
Homeowners booking annual maintenance, landlords needing a CP12 certificate, and customers who need a proper fault visit rather than a callback request.
How does the booking and payment flow work?
Choose the visit type, pick your date, and complete the booking against the full listed visit price. If extra remedial work or parts are needed, those are still quoted separately before anything beyond the booked visit goes ahead.
Book the right visit now.
Choose the service visit for annual maintenance, the CP12 visit for landlord compliance, and the repair visit when the boiler has a live fault.