Privacy Policy

FlameTec Boilers provides boiler installation, servicing and repairs across Scotland. For data protection purposes, FlameTec Boilers is the “controller” of personal data collected through our website, calls, messages, plan signups, and service enquiries.

If you’re contacting us on behalf of someone else (e.g., a landlord, agent or family member), please ensure you have permission to share their details.

Personal data is information that can identify you (directly or indirectly). This can include contact details, property details and information you share when requesting a quote, booking a service, or using our online forms.

Payments: if you pay an installation deposit, service visit fee, or invoice online, payment processing is handled by our payment provider. We do not store full card details.

We collect data when you:

• Request a quote or book a service through our website
• Call, email, message or contact us via social media
• Upload photos to help us assess a job
• Use our website (cookies/analytics for functionality, performance and security where enabled)

We aim to collect the minimum necessary to: (1) quote accurately, (2) book and complete the work, (3) keep proper service records, and (4) support aftercare and warranties.

Under UK GDPR, we rely on one or more lawful bases to process personal data:

If you want more detail on which lawful basis applies to a specific situation, contact us and we’ll explain.

• To provide accurate quotes and recommendations based on your property and requirements
• To book and deliver services (installation, repairs, servicing, landlord safety checks where offered)
• To communicate about appointments, access, job updates and aftercare
• To manage warranties, documentation and service history
• To improve our website and customer experience (testing, performance and analytics where enabled)
• To protect against fraud, misuse and security threats
• To comply with legal and regulatory obligations where applicable

We do not sell your personal information.

We may contact you with service updates, booking reminders and important information about work you’ve requested. For marketing (offers, reminders to book a service, newsletters), we only send electronic marketing where permitted by law.

If you tell us you don’t want marketing, we keep a minimal record of that preference so we can respect it.

We share personal data only when necessary to deliver the service, run the business safely, or meet legal obligations. Typical recipients include:

International transfers: some providers may store or process data outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) to help keep your data protected.

For FlameCare signups, we may store plan choice, boiler details, billing status, customer support history, and Stripe customer or subscription references where needed to manage the plan, provide support, prevent misuse, and handle payment issues or disputes.

We use reasonable technical and organisational measures to protect your information, including access controls, secure systems, and limiting access to people who need the data to do their job.

No system is 100% secure, but we work to keep risk low and act quickly if something goes wrong.

You have rights over your personal data, including the right to access, correct, delete, restrict, object, and (where applicable) portability. If you want to exercise any of these rights, contact us and we’ll respond as soon as possible (normally within one month).

To request anything, email info@flametecboilers.co.uk.

We keep personal data only as long as needed to deliver services, maintain safety and compliance records, and handle aftercare or warranty queries. Retention can vary depending on the type of work.

If you want us to delete old enquiry data or photos and we’re not legally required to keep it, email us and we’ll sort it.

We use cookies and similar technologies to help the site function, improve performance, and understand how visitors use the site. Some cookies are essential. Others (like analytics) may be optional.

See our Cookies Policy for details and how to manage preferences.

We may update this policy from time to time to reflect changes in our services, systems, or legal requirements. When we make material changes, we will update this page and revise the “Last updated” date.

If you have any questions about this policy or how we handle personal data, contact us:

If you’re unhappy with how we’ve handled your data, you can also complain to the UK Information Commissioner’s Office (ICO). We’d appreciate the chance to put it right first.