Terms & Conditions

These Terms & Conditions (“Terms”) apply when you request a quote, book a job, or purchase services from FlameTec Boilers (“we”, “us”, “our”). By proceeding with a booking or accepting a quote, you agree to these Terms.

If you are a landlord/agent booking on behalf of a tenant, you confirm you have authority to instruct works and share relevant details.

Quotes are based on the information you provide (and where relevant, photos and any site visit). If details change, the final price may change — but we’ll explain why before proceeding.

We won’t start chargeable extra work without clear agreement first.

New online installation enquiries take no payment or confirmed date. The deposit and cancellation wording below remains available for existing bookings under their agreed written terms. We confirm any new booking payment terms in writing before asking for payment.

Installation bookings are confirmed once we have agreed a date/time window and received the installation deposit. Service, CP12, and diagnostic repair visits are priced as a single visit fee rather than a split deposit/balance arrangement.

If you’re using finance, lender terms apply and you may be asked for additional information by the finance provider.

We aim to carry out all work to a professional standard, in line with applicable regulations and manufacturer guidance. You agree to provide safe, reasonable access to the property and working areas.

Regulated gas work and appointed contractors

FlameTec may provide your quotation, arrange the project, coordinate appointments, supply equipment or materials where included in the agreed scope, and invoice or collect payment for the agreed job. Where the agreed work involves gas work that legally requires registration, that work is undertaken by a separate registered gas business appointed for the job, using that business's own current registration and an engineer whose current work categories cover the task. FlameTec's former registration is not used for that work, and FlameTec does not sign another party's technical gas work off as its own.

Before appointing a contractor for regulated gas work, FlameTec requires the relevant business and engineer credentials to be checked. We will identify the appointed business and engineer and provide their registration details before work begins so you can check the details independently. The appointed business and engineer complete the technical work, testing, commissioning and records attributable to their work.

Any certification, notification, commissioning record or manufacturer registration required for the particular work and jurisdiction must be completed by the responsible party using the correct business and engineer details. This may differ by job and location; no particular building standards certificate or notification is promised unless it applies to the agreed work.

This section describes the work arrangement; it does not transfer or limit any contractual or statutory obligation that remains with FlameTec. Nothing in these Terms excludes or restricts your consumer rights or any liability that cannot legally be excluded or restricted.

When a job is considered complete: A job is considered complete once the installation or repair has been finished, tested, commissioned where applicable, and demonstrated to the customer (or their representative), with relevant documentation completed (such as the Benchmark where required).

Normal wear and tear, pre-existing faults, and third-party issues (e.g. electrical faults outside our scope) are not workmanship defects.

We understand plans change. If you need to reschedule or cancel, tell us as early as possible so we can reallocate time.

We’ll always be reasonable — the aim is to cover genuine costs and keep things fair for both sides.

Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

We are not responsible for delays or failures caused by events outside our reasonable control (for example extreme weather, supply chain delays, or access restrictions).

Late payment: If an invoice remains unpaid after the due date, we may charge reasonable recovery costs and/or statutory interest in line with applicable legislation.

Where we’re responsible, our aim is always to fix issues quickly and fairly.

If you’re unhappy with any part of the service, contact us and we’ll do our best to resolve it quickly.

We may update these Terms from time to time. The latest version will always be available on this page.