Terms & Conditions | FlameTec Boilers

1

Overview

These Terms & Conditions (“Terms”) apply when you request a quote, book a job, or purchase services from FlameTec Boilers (“we”, “us”, “our”). By proceeding with a booking or accepting a quote, you agree to these Terms.

Who we are FlameTec Boilers

Company details Company No. SC817520 • Registered in Scotland • Registered office: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP.

Contact info@flametecboilers.co.uk • 0141 255 1253

FlameCare FlameCare plans have additional plan-specific terms covering monthly billing, cancellation, and fair usage. Read FlameCare Terms.

If you are a landlord/agent booking on behalf of a tenant, you confirm you have authority to instruct works and share relevant details.

2

Quotes & Pricing

Quotes are based on the information you provide (and where relevant, photos and any site visit). If details change, the final price may change — but we’ll explain why before proceeding.

“From” prices Any “from” pricing is for standard installs/services. Final price depends on property and system requirements.

Hidden issues If we discover issues not visible from photos (e.g. unsafe flue route, damaged pipework), we’ll discuss options and costs before continuing.

VAT Prices are shown inclusive of VAT unless stated otherwise.

Quote validity Quotes are typically valid for 14 days unless stated otherwise.

We won’t start chargeable extra work without clear agreement first.

3

Booking, Install Deposits & Payments

Installation bookings are confirmed once we have agreed a date/time window and received the installation deposit. Service, CP12, and diagnostic repair visits are priced as a single visit fee rather than a split deposit/balance arrangement.

£250 refundable installation deposit Your installation deposit reserves your installation date and shows intent to proceed. It is normally refundable in line with the cancellation terms below.

Service, CP12 & diagnostic visits These smaller appointments are priced as a full visit fee rather than split into a deposit and later balance. Any repair parts, remedial work, or extra scope are quoted separately unless expressly included.

Materials ordered once the install deposit is paid Once the installation deposit is paid, we order materials for your job. If you cancel after materials have been ordered, any refund may be reduced to cover reasonable costs we cannot recover (for example, non-returnable items or supplier restocking fees).

Balance due within 7 days For installations, the remaining balance is due within 7 days of installation completion (as defined in Section 4 below), unless agreed otherwise in writing.

Payment methods Bank transfer and approved card/payment providers (where enabled). We do not store full card details.

If you’re using finance, lender terms apply and you may be asked for additional information by the finance provider.

4

Work Standards, Access & Warranty

We aim to carry out all work to a professional standard, in line with applicable regulations and manufacturer guidance. You agree to provide safe, reasonable access to the property and working areas.

When a job is considered complete: A job is considered complete once the installation or repair has been finished, tested, commissioned where applicable, and demonstrated to the customer (or their representative), with relevant documentation completed (such as the Benchmark where required).

Access & safety Clear access to boiler, meter, stopcock and relevant pipework. Pets secured and hazards cleared where possible.

Completion We test the system and explain key controls on completion (where applicable).

Manufacturer warranties Boiler warranties are provided by the manufacturer and may require annual servicing and registration within a time limit.

Our workmanship If there’s a workmanship-related issue, contact us and we’ll investigate and put it right within a reasonable time.

Normal wear and tear, pre-existing faults, and third-party issues (e.g. electrical faults outside our scope) are not workmanship defects.

5

Cancellations, Rescheduling & Refunds

We understand plans change. If you need to reschedule or cancel, tell us as early as possible so we can reallocate time.

Rescheduling Where possible we’ll move your booking to the next suitable slot. Short-notice changes may incur a charge if costs have already been incurred.

Install deposits & service visit fees Installation deposits may be refundable depending on notice provided and whether materials have been ordered specifically for your job. Service, CP12, and diagnostic visit charges may be affected by short-notice cancellations, no-access visits, or work already carried out.

No access / missed appointments If we attend and can’t gain access or safely proceed, a call-out/attendance charge may apply.

Cooling-off (consumer contracts) If you book at a distance (online/phone) you may have cancellation rights under consumer law. The standard cooling-off period is usually 14 days. If you ask us to start work or attend within that period, you may need to pay for services already supplied up to cancellation, and once a service is fully performed that right may end.

We’ll always be reasonable — the aim is to cover genuine costs and keep things fair for both sides.

6

Liability & Limitations

Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

We are not responsible for delays or failures caused by events outside our reasonable control (for example extreme weather, supply chain delays, or access restrictions).

Late payment: If an invoice remains unpaid after the due date, we may charge reasonable recovery costs and/or statutory interest in line with applicable legislation.

Where we’re responsible, our aim is always to fix issues quickly and fairly.

7

Complaints & Contact

If you’re unhappy with any part of the service, contact us and we’ll do our best to resolve it quickly.

Email info@flametecboilers.co.uk

Phone 0141 255 1253

We may update these Terms from time to time. The latest version will always be available on this page.